Terms of service

Who we are

SetpointHQ Pro is provided by SetpointHQ Limited, a company registered in England and Wales, company number 17124602. You can contact us at support@setpointhq.com.

The service

SetpointHQ Pro provides AI-visibility audits of employer brands, the resulting reports, and access to our longitudinal dataset, The SetpointHQ Index, delivered through pro.setpointhq.com. The specific scope, deliverables, and commercial terms for clients are set out in a separate engagement agreement, which prevails over these terms if there is any conflict on those points.

Accounts and access

Client users access the app through a magic sign-in link sent to their email. You are responsible for keeping your access secure and for activity carried out under your account, and for ensuring only authorised people in your organisation use it.

Acceptable use

You agree not to:

• misuse the service, or attempt to disrupt or interfere with it;
• attempt to access areas, data, or accounts you are not authorised to access;
• copy, resell, reverse-engineer, or scrape the platform, our methodology, or our data, except as your agreement expressly allows.

Intellectual property

SetpointHQ owns the platform, our methodology and rubric, The SetpointHQ Index, and all related intellectual property. Clients receive a limited licence to use the reports and deliverables we provide for their internal business purposes.

We may use data and insights generated through providing the service in anonymised and aggregated form — including as part of The SetpointHQ Index — provided this does not identify you or any individual.

Your data and confidentiality

How we handle personal data is set out in our privacy notice. We treat the information you share with us to receive the service as confidential, and use it to provide and improve the service.

Fees

Fees and payment terms are set out in the order form or engagement agreement agreed with you.

Term and termination

The term of your engagement and any notice periods are set out in your agreement. We may suspend or end access for material breach of these terms or of your agreement.

No guarantee of outcomes

Our audits measure and estimate AI visibility using our methodology. We provide the service with reasonable care and skill, but we do not guarantee any particular outcome — including improvements in visibility, search or AI rankings, or hiring results. To the extent permitted by law, the service is otherwise provided on an “as is” basis.

Liability

Nothing in these terms limits any liability that cannot be limited by law — for example, liability for death or personal injury caused by negligence, or for fraud. Subject to that, our liability to you is limited as set out in your agreement, and we are not liable for indirect or consequential loss.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute relating to them.

Changes to these terms

We may update these terms from time to time. The “last updated” date at the top reflects the current version; for clients, material changes are handled as set out in your agreement.

Contact

Questions about these terms: support@setpointhq.com.